ElternkompassDeutsch

Support & Help

Contact

Questions, feedback or a problem? Write to us: support@elternkompass.site

We usually reply within a few business days.

Frequently asked questions

Do I need an account?

No – you can use Elternkompass as a guest. A free account is needed for cross-device sync, the Situation Helper and co-parenting.

What is the “Situation Helper”?

You describe a situation with your child and receive a calm, contextual response. Your text is transmitted to our AI provider Anthropic for this; please do not enter full names. It does not replace medical/therapeutic advice.

How do I cancel my subscription?

Via your Apple account’s App Store settings (manage subscriptions). You can cancel at any time, effective at the end of the current period.

How do I delete my account and data?

In the app under Profile → “Delete account”. This removes all associated data.